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Customer Service


 

Please direct any questions about ordering or your existing order to info@hopkinspools.com or call 504-738-5442. We want you to love your pool!

PAYMENT OPTIONS
We accept Master Card, Visa, Discover and American Express.
Need financing? Lending Club has rates as low as 6.78%.

DELIVERY
Purchases are generally shipped within 2 days of receipt, based on item availability.   

SHIPPING & HANDLING
All orders are shipped via UPS and are based on the options you choose, the size and weight of the product(s) and where the order is going. Shipping prices are subject to change.  Sales tax is not added unless we are shipping to within Louisiana (4%) or Orleans Parish (9%).  All shipments will require a signature upon delivery.

RETURNS
You may return most new, unopened items sold and fulfilled by HopkinsPools.com within 30 days of delivery for a full refund.  To request a return, please contact Hopkins Pools at 504-738-7442.
Please be sure to fully insure the package.

FAQS
Prices are subject to change without notice.

TERMS OF USE
By using the HopkinsPools.com website, you are agreeing to comply with and be bound by these terms and conditions. If you do not agree to these terms and conditions, you should not access or use the HopkinsPools.com website. Hopkins Pools reserves the right at its discretion to change the terms of this website.

APPLICABLE LAW
By visiting the HopkinsPools.com website, you agree that the laws of the state of Louisiana, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute of any sort that might arise between you and HopkinsPools.com.

YOUR ACCOUNT
If you order from HopkinsPools.com you are responsible for maintaining the confidentiality of your account and password. You are also responsible for restricting access to your computer and agree to accept responsibility for all activities that occur under your account and password. Hopkins Pools reserves the right to terminate accounts of refuse orders at is sole discretion.

PRICES
All prices are in U.S. Dollars. Hopkins Pools makes every effort to ensure that its prices are up to date and accurate. Nonetheless, any pricing information on this site is subject to change without notice. By placing an order to purchase a product you agree to pay the purchase price set forth on the HopkinsPools.com website. In the event a product is listed at an incorrect price due to a typographical or programming error, Hopkins Pools has the right to cancel any order listed at an incorrect price. If your credit card has already been charged for the purchase and your order is cancelled, Hopkins Pools will promptly issue a credit card account in the amount charged to your credit card.

SECURITY
HopkinsPools.com uses industry standards. Security measures to protect your confidential information. Your encrypted information travels via secure lines, where it is decoded on our secure server.

COPYRIGHT
All website design, graphics and text, as well as the selections and arrangement thereof, are copyright of Hopkins Pools and HopkinsPools.com. ALL RIGHTS RESERVED. Customers are permitted to view and download into hardcopy the materials on this website for the sole purpose of ordering from HopkinsPools.com provided the material is not modified and all copyright notices contained within the materials are retained. Any other use of the contents of this website, including distribution, modification, and republication or mirroring any material contained in this site on any other server without the prior written consent of Hopkins Pools is strictly prohibited.

 



 

 


 

View All Blog Posts
How to order a above ground pool wall repair kit from Hopkins pools  - 06/03/2017 12:48 PM
As our web site is under reconstruction we ask that you call in your order to 504-915-9659. You can ...
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Pool and Deck combo - 02/26/2014 09:46 AM
  Oval pools / round. Installed above ground or sunk part way in the ground. We do it all.
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